Customer Service Work From Home Jobs in Los Angeles

Work from home customer service jobs in Los Angeles have also gained popularity in recent past due to flexibility and eased access for both employers and employees. These occupations enable people to offer customer services support for clients through telephone, email or even through a computer from the comfort of their own homes. Set in an energetic city with a focus on industries like entertainment, technology, and retail, CSCs are accommodating of many industries, allowing working people with other responsibilities in their lives to balance and retain workdays of excellence.

Technology plays an important role in customer service by helping businesses manage customer information, improve communication, and streamline everyday tasks. Retail technology also supports the shopping experience. Learn how it works in our guide to the Walmart Scanner, which explains how customers can scan items and manage checkout through the Walmart app.

Customer Service Work From Home Jobs

Customer service is one of several career options available to people with strong communication and problem-solving skills. Those considering other career paths can also explore opportunities in public utilities, including roles in water services, electricity, engineering, and administration.

Director, Customer Support Systems

Job Details

• Samsara
• Location: Los Angeles, CA
• Pay: $149,800 – $240,750 a year
• Job type: Full-time Remote

Responsibility

• Strategic Leadership: Define and execute the overall strategy for Customer Support, Partnership systems, integration strategy for Customer Success Systems ensuring alignment with business goals and customer needs. Utilize deep business acumen to drive strategic initiatives.
• Systems Optimization: Oversee the development, implementation, and continuous improvement of Customer Support and Partnership systems, leveraging advanced influencing & communication skills.
• Cross-Functional Collaboration: Partner closely with the Customer Support, Customer Success and Partnerships organizations in Customer Outcomes and Business Technology teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy.
• Advanced Influencing & Communication: Utilize advanced influencing and communication skills to foster alignment across teams, drive change, and create a cohesive vision for Customer Support and Partnership systems.

Sage Intacct Customer Support Associate

Job Details

• Baker Tilly
• Location: Los Angeles, CA
• Job type: Full-time Remote

Responsibility

• Be a trusted member of the engagement team and responsible for:
• Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed
• Determining a course of action upon review of case tickets
• Testing possible solutions in demonstration environments
• Adding internal comments to variations of potential solutions and contact customers with possible solutions
• Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering
• Following up regularly on outstanding tickets

Customer Service Specialist

Job Details

• Neogov
• Location: Los Angeles, CA 90245
• Job type: Full-time Remote

Duties

Listen actively to understand customer needs and provide effective guidance, training, and troubleshooting for product use. Communicate with customers through various channels (written or verbal) to resolve issues, answer questions, and offer product guidance. Stay up-to-date with product changes and continue growing expertise through ongoing learning and practice. Follow standard operating procedures, including testing, researching, and documenting issues, while escalating when necessary. Collaborate with team members, contribute to a positive work environment, and provide feedback for continuous improvement.

Retail employees may also need digital tools to access workplace information and manage employment-related tasks. Our guide to Dollar Tree Compass explains how Dollar Tree employees can use the employee portal and access relevant work information.